Contact Us

Contact Us

At Jane Norman, we value your feedback and are here to assist you with any questions, concerns, or inquiries. Whether you’re looking for help with an order, need styling advice, or just want to say hello, our team is ready to provide you with the support you need.

We’ve made it easy for you to reach us through multiple channels, so you can choose the option that works best for you.

Customer Support

If you have questions about your orders, returns, or exchanges, or if you need assistance with our products, our friendly customer service team is here to help:

  • Email Us: You can send us an email anytime at support@thejanenorman.co.uk. We strive to respond to all inquiries within 24-48 hours (Monday to Friday).
  • Call Us: Prefer to speak with someone directly? Give us a call at +44 (0) 1234 567 890. Our customer service hours are:
    • Monday to Friday: 9:00 AM – 5:00 PM GMT
    • Saturday: 10:00 AM – 4:00 PM GMT
    • Closed on Sundays and Public Holidays.

Online Help Center

For quick answers to your most common questions, visit our FAQ page. Here, you can find detailed information about topics such as:

  • Shipping and Delivery Times
  • Returns and Refunds Policy
  • How to Track Your Order
  • Sizing Guides

Our FAQ is designed to save you time and provide instant answers to your inquiries.

Collaborations and Partnerships

At Jane Norman, we love working with creative minds and innovative brands. If you’re interested in collaborating with us or discussing partnership opportunities, please reach out to our team at partnerships@thejanenorman.co.uk.

Whether you’re a fashion influencer, stylist, or brand, we’re always open to exploring exciting opportunities that align with our passion for fashion.

Press and Media Inquiries

For press releases, media kits, or interview requests, please contact our Media Relations Team at press@thejanenorman.co.uk. We’re happy to provide high-quality images, product information, and insights about the Jane Norman brand.

Wholesale and Stockist Information

Interested in carrying Jane Norman products in your store? We’d love to hear from you! Contact our Wholesale Team at wholesale@thejanenorman.co.uk to discuss opportunities. Let’s bring stylish and timeless fashion to your customers!

Connect With Us on Social Media

We love hearing from our customers on social media! Stay connected with us for the latest updates, promotions, and style inspiration. Follow us on:

  • Instagram: @JaneNormanOfficial
  • Facebook: Jane Norman UK
  • Twitter: @JaneNormanStyle

Feel free to send us a message or tag us in your photos — we might even feature you on our page!

Feedback and Suggestions

Your opinions matter to us! If you have any suggestions, comments, or ideas about how we can improve your experience, we’d love to hear them. Please email us directly at feedback@thejanenorman.co.uk.

Head Office Address

If you need to reach us by mail, our head office address is:

Jane Norman Ltd
123 Fashion Avenue
London, UK
W1A 1AA

Please note that this address is for correspondence only. We do not accept returns or exchanges at this location. For all return-related queries, please refer to our Returns Policy.

Thank You for Reaching Out!

At Jane Norman, we are committed to providing you with the best possible shopping experience. Whether you’re browsing our collections, placing an order, or simply exploring our brand, we’re here to make it seamless and enjoyable.

Thank you for being a part of the Jane Norman family! We look forward to hearing from you soon.